Terms of Service

1. MEDCARE SERVICES

Medcare provides technology, administrative services, membership services, and access to telehealth healthcare services.

Depending on availability, patient location, provider licensing, clinical appropriateness, and other circumstances, healthcare services may include live video encounters with licensed healthcare professionals.

Services may include evaluation of common non-emergency medical concerns, medication-related services, follow-up care, and other services Medcare may make available from time to time.

The availability, scope, design, functionality, clinical offerings, providers, and features of the Services may change.

Nothing in these Terms requires Medcare to continue offering any particular service, feature, membership, clinical program, provider category, technology, medication-related program, or geographic area indefinitely.

2. MEDCARE IS NOT AN EMERGENCY SERVICE

MEDCARE IS NOT AN EMERGENCY MEDICAL SERVICE.

DO NOT USE MEDCARE FOR A MEDICAL EMERGENCY.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

Examples of conditions that may require emergency evaluation include, without limitation:

• Severe chest pain
• Severe difficulty breathing
• Loss of consciousness
• Signs of stroke
• Severe bleeding
• Serious trauma
• Severe allergic reaction
• Suicidal behavior or immediate threat of harm
• Other potentially life-threatening conditions

The fact that the Services are accessible through a website or patient portal does not mean that Medcare personnel are continuously monitoring patient submissions.

Do not rely on portal messages, email, website forms, or non-emergency communications for urgent or emergency care.

3. TELEHEALTH HAS LIMITATIONS

Telehealth differs from in-person medical care.

A remote healthcare professional may not be able to:

• Perform a complete physical examination
• Obtain vital signs directly
• Perform laboratory testing immediately
• Perform imaging
• Conduct procedures
• Observe certain physical findings
• Diagnose every condition remotely

A provider may determine that telehealth is not appropriate for a particular concern.

A patient may be advised to obtain:

• In-person medical evaluation
• Laboratory testing
• Imaging
• Specialist care
• Urgent-care evaluation
• Emergency care
• Other healthcare services

Use of Medcare does not eliminate the need for appropriate in-person medical care.

4. HEALTHCARE PROVIDERS EXERCISE INDEPENDENT CLINICAL JUDGMENT

Healthcare professionals providing services through or in connection with Medcare exercise their own professional clinical judgment.

Medcare membership does not entitle a patient to:

• A particular diagnosis
• A particular medication
• Antibiotics
• A controlled substance
• A laboratory order
• A referral
• A work note
• A particular treatment
• A particular medical outcome

The treating healthcare professional determines whether treatment, medication, testing, referral, follow-up, or in-person evaluation is medically appropriate.

Payment for membership or a visit does not influence or guarantee a provider's prescribing decision.

5. PRESCRIPTIONS

A healthcare professional may prescribe medication when the professional determines that doing so is medically appropriate and legally permissible.

A prescription is never guaranteed solely because a patient:

• Purchased a membership
• Purchased an additional visit
• Previously received the medication
• Requested a particular medication
• Received the medication from another provider
• Saw an advertisement
• Completed an intake form

A provider may decline to prescribe a requested medication.

A provider may also require:

• Additional medical records
• Laboratory testing
• An in-person examination
• Follow-up evaluation
• Specialist evaluation
• Other clinically appropriate information or care

Medication availability may depend on pharmacies, manufacturers, insurance plans, supply chains, and other parties outside Medcare's control.

7. PROVIDER AVAILABILITY

Medcare may make providers available during designated business hours.

Availability may depend upon factors including:

• Patient volume
• Provider schedules
• Provider licensing
• Patient state
• Technical conditions
• Clinical circumstances
• Holidays
• Staffing
• Unexpected events

Any estimated connection or wait time displayed on the website, in advertising, in the patient portal, or in communications is an estimate rather than an unconditional guarantee, unless Medcare expressly states otherwise in writing.

A statement such as "within 10 minutes during normal business hours" describes Medcare's intended or typical service experience where applicable and does not guarantee that every patient will be connected within exactly 10 minutes.

Wait times may occasionally be longer.

8. PROVIDER LICENSURE AND PATIENT LOCATION

Telehealth laws generally depend on where the patient is physically located at the time healthcare is provided.

A patient may therefore be required to provide or confirm their physical location before a visit.

Healthcare services may only be provided when an appropriate healthcare professional is authorized to provide the relevant services to a patient in that location.

Medcare may decline, delay, terminate, or redirect a visit if:

• The patient's location cannot be verified;
• No appropriately licensed provider is available;
• Applicable law prevents the service;
• The provider determines telehealth is inappropriate; or
• Other legal or clinical circumstances require it.

9. ELIGIBILITY

Users must have legal capacity to enter into these Terms.

Healthcare for minors may require involvement or authorization of a parent, legal guardian, or other legally authorized person, depending upon applicable law and the nature of the healthcare service.

Medcare may require information or documentation reasonably necessary to verify:

• Identity
• Age
• Patient location
• Parentage
• Guardianship
• Legal authority
• Account ownership
• Eligibility

Medcare may refuse or restrict access where required or reasonably appropriate.

10. ACCOUNT REGISTRATION

Certain Services require an account.

Users agree to provide information that is reasonably accurate and current.

Users are responsible for maintaining the security of their accounts and credentials.

Users should not:

• Share passwords with unauthorized persons;
• Permit unauthorized users to impersonate them;
• Create accounts using false identities;
• Circumvent security controls;
• Misrepresent patient identity;
• Use another person's account without appropriate authorization.

Medcare may suspend or restrict access where account security, fraud, identity, legal compliance, patient safety, or misuse concerns arise.

11. INDIVIDUAL MEMBERSHIP

Medcare may offer an Individual Membership priced at:

$29 per billing month

Unless otherwise disclosed at purchase, the Individual Membership includes:

• One eligible member; and
• One included live video visit per billing month.

The included visit balance resets each new billing month.

Unused included visits do not accumulate or roll over.

After the included visit has been used, additional eligible visits during the same billing month may be purchased for:

$20 per additional visit

Membership benefits, pricing, eligibility, and included services remain subject to these Terms and any disclosures shown at enrollment.

12. FAMILY MEMBERSHIP

Medcare may offer a Family Membership priced at:

$49 per billing month

Unless otherwise disclosed at purchase, the Family Membership permits unlimited eligible household members and includes:

Four shared live video visits per billing month.

The four visits belong to the family membership as a shared visit pool.

They are not automatically allocated one visit per person.

Accordingly, one eligible household member may use:

• One visit;
• Multiple visits; or
• All four included visits during the same billing month,

subject to clinical and legal requirements.

For example, a household may use all four visits for one household member if that member requires four separate eligible visits.

Once all four included visits have been used, additional eligible visits during that billing month may be purchased for:

$20 per additional visit.

At the beginning of the next billing month, the shared visit balance resets to four.

Unused included visits do not accumulate or roll over.

13. VISITS ARE SUBJECT TO CLINICAL APPROPRIATENESS

An available membership visit does not mean that every requested issue can necessarily be treated through telehealth.

A provider may determine that a patient's concern requires another type or level of care.

A visit may still be considered used when a healthcare professional performs a substantive clinical evaluation even if:

• No medication is prescribed;
• The patient is referred elsewhere;
• The provider recommends in-person care;
• The patient's requested treatment is declined;
• No definitive diagnosis can be made remotely.

A visit is payment for access to the professional evaluation, not payment for a particular medical result.

14. MONTHLY VISIT REFILLS

Included membership visits reset according to the applicable billing cycle.

The visit balance does not represent cash, stored value, insurance benefits, or property with independent monetary value.

Unless otherwise expressly stated:

• Unused visits expire at the end of the applicable billing cycle;
• Visits do not roll over;
• Visits cannot be redeemed for cash;
• Visits cannot be sold;
• Visits cannot be transferred outside an eligible account;
• Visits cannot be exchanged for other products.

15. ADDITIONAL $20 VISITS

When all applicable included visits have been used, eligible members may be permitted to purchase additional visits.

The currently contemplated price is:

$20 per additional visit

The applicable price shown at the time of purchase controls.

Purchasing an additional visit provides access to a clinical evaluation; it does not guarantee treatment, prescription, diagnosis, referral, testing, or any other particular outcome.

16. RECURRING BILLING

Medcare memberships are recurring subscription services unless otherwise expressly stated.

By purchasing a recurring membership, you authorize the applicable payment method to be charged:

• The membership price;
• Applicable taxes, if any; and
• Other charges you separately authorize,

at the applicable recurring interval until the membership is canceled or terminated.

The price, frequency, recurring nature of the membership, and material terms should be presented during enrollment.

Applicable federal and state law governs recurring billing and cancellation practices.

17. PAYMENT AUTHORIZATION

By providing a payment method, you represent that you are authorized to use that payment method.

You authorize charges associated with purchases you make through the Services.

Payment processing may be performed by third-party processors.

Medcare may retry a payment where legally permissible after a payment attempt fails.

Access to membership benefits may be limited, paused, or terminated following nonpayment.

18. CANCELLATION

Memberships may be canceled using the cancellation method Medcare makes available.

Cancellation ordinarily prevents future recurring membership charges after the effective cancellation date.

Cancellation does not necessarily create a right to a refund of amounts already charged.

Any legally required cancellation rights remain unaffected.

Medcare may establish operational procedures for cancellation consistent with applicable law.

19. REFUNDS

Except where required by law or expressly provided by Medcare, payments may be non-refundable once charged.

Factors that generally do not by themselves create a right to a refund include:

• A provider declining a requested prescription;
• A provider recommending in-person care;
• A patient disagreeing with the provider;
• The patient not using included visits;
• Unused visits expiring;
• Medication being unavailable;
• Insurance declining coverage;
• Pharmacy pricing;
• Patient failure to attend;
• Patient technical problems;
• Patient providing incorrect information.

Nothing in this section eliminates refund rights that cannot legally be waived.

Medcare may issue refunds or credits in its discretion where legally permitted without creating an obligation to do so in other cases.

20. NO-SHOWS AND ABANDONED VISITS

Medcare may establish rules governing:

• No-shows;
• Late arrivals;
• Disconnections;
• Abandoned visits;
• Failure to complete intake requirements;
• Failure to respond when a provider becomes available.

Depending on the circumstances, a visit may be treated as used.

Any applicable rules may be displayed through the patient portal or visit workflow.

21. PATIENT RESPONSIBILITY TO PROVIDE ACCURATE INFORMATION

Healthcare professionals rely on information supplied by patients.

Patients agree not to knowingly provide materially false or misleading health information.

Patients should provide accurate information regarding matters including:

• Symptoms
• Medical history
• Allergies
• Medications
• Pregnancy status when relevant
• Previous diagnoses
• Other healthcare providers
• Laboratory results
• Location
• Identity

Failure to provide complete or accurate information may affect patient safety and medical decision-making.

22. PATIENT RESPONSIBILITY FOR FOLLOW-UP

Patients are responsible for following reasonable care instructions and obtaining recommended follow-up.

This may include:

• Laboratory testing
• Imaging
• Repeat evaluation
• Specialist evaluation
• Primary-care follow-up
• Urgent-care evaluation
• Emergency evaluation

A patient should not delay necessary healthcare because they are waiting for a Medcare communication.

23. MEDICATION RISKS

All medications can involve risks, side effects, contraindications, drug interactions, and other considerations.

Patients are responsible for:

• Reading medication instructions;
• Following prescribing instructions;
• Reporting relevant allergies;
• Reporting current medications;
• Reporting significant side effects;
• Seeking urgent or emergency care when appropriate.

Information appearing on the website is general information and does not replace individualized advice from the treating healthcare professional.

24. PHARMACIES AND THIRD-PARTY PROVIDERS

Pharmacies, laboratories, payment processors, hosting providers, video platforms, software providers, delivery services, insurers, and other third parties may be independent entities.

Medcare does not control every act or omission of independent third parties.

Third-party availability, pricing, delivery, processing times, coverage decisions, outages, and policies may affect the patient experience.

Nothing in these Terms eliminates responsibility that applicable law places on Medcare.

25. INSURANCE

Unless expressly stated otherwise, Medcare membership should not be understood as health insurance.

A Medcare membership is not a substitute for comprehensive health insurance.

Membership does not necessarily include:

• Emergency care
• Hospital care
• Specialist care
• Surgery
• Imaging
• Laboratory costs
• Prescription costs
• Pharmacy costs
• Other healthcare expenses

Patients remain responsible for obtaining insurance or other coverage they consider appropriate.

26. MEDICARE, MEDICAID, AND OTHER GOVERNMENT PROGRAMS

The availability, billing treatment, eligibility, and coverage of Services for beneficiaries of Medicare, Medicaid, or other government healthcare programs may be subject to special federal and state requirements.

Nothing on the website should be interpreted as a representation that any particular membership charge, service, medication, or expense is reimbursable by a government program unless expressly stated.

27. TECHNOLOGY REQUIREMENTS

Telehealth services require functioning technology.

Users may need:

• An internet connection;
• Compatible device;
• Camera;
• Microphone;
• Compatible browser;
• Appropriate software;
• Access to email or other authentication methods.

The patient is generally responsible for equipment and internet access under the patient's control.

28. TECHNOLOGY FAILURES

Technology can fail.

The Services may be interrupted by:

• Internet outages
• Software failures
• Hardware failures
• Telecommunications failures
• Cybersecurity incidents
• Maintenance
• Vendor outages
• Provider connectivity
• Patient connectivity
• Events outside reasonable control

Medcare does not guarantee uninterrupted or error-free access to electronic systems.

If a clinical interaction is interrupted, the patient should follow any instructions provided and seek other appropriate healthcare when medically necessary.

29. SERVICE MODIFICATIONS

To the extent permitted by applicable law, Medcare may modify:

• Website features
• Portal features
• Membership structure
• Services
• Clinical programs
• Hours
• Geographic availability
• Technology
• Provider networks
• Pricing for future billing periods
• Included benefits

Any notice or consent required by applicable law will control.

Changes do not retroactively eliminate rights that cannot legally be modified.

30. SUSPENSION OR TERMINATION

Medcare may suspend, restrict, or terminate access where reasonably appropriate, including for:

• Nonpayment
• Fraud
• Threatening or abusive conduct
• Harassment
• Misuse
• False identity
• Account sharing
• Security threats
• Manipulation of visit benefits
• Prescription-seeking misconduct
• Violation of these Terms
• Legal requirements
• Patient-safety concerns
• Provider-safety concerns

Emergency continuity-of-care requirements and other applicable healthcare obligations remain subject to law and professional standards.

31. PROHIBITED CONDUCT

Users may not:

• Use the Services unlawfully;
• Impersonate another person;
• Submit fraudulent information;
• Manipulate membership benefits;
• Attempt unauthorized access;
• Introduce malware;
• Interfere with the Services;
• Scrape protected portions of the Services;
• Reverse engineer software where prohibited;
• Harass providers or personnel;
• Record visits unlawfully;
• Resell or commercially exploit membership visits;
• Use the Services to facilitate fraud;
• Seek prescriptions through false representations.

32. RECORDING PROVIDERS OR VISITS

Patients may not record, reproduce, livestream, distribute, publicly post, commercially exploit, or share a telehealth encounter without any consent required by applicable law and the individuals involved.

Recording laws vary by jurisdiction.

Patients are responsible for complying with applicable recording and consent laws.

33. INTELLECTUAL PROPERTY

The Services and associated content may contain intellectual property owned by Medcare Telehealth Inc or other rights holders.

This may include:

• Medcare name
• Logos
• Trademarks
• Website design
• Text
• Graphics
• Software
• Interfaces
• Processes
• Videos
• Educational materials

Except as permitted by law or expressly authorized, users may not copy, reproduce, distribute, modify, sell, license, or exploit protected content.

34. LIMITED LICENSE

Subject to these Terms, Medcare grants users a limited, revocable, non-exclusive, non-transferable right to access the Services for lawful personal healthcare and membership purposes.

No ownership rights are transferred.

35. USER-SUBMITTED CONTENT

Users may submit information, photographs, documents, forms, or other materials.

Users represent that they have the legal right or authority to submit such materials.

Medcare may use submitted information as reasonably necessary to provide Services and as otherwise permitted by applicable privacy and healthcare laws.

Medical information remains subject to applicable privacy requirements.

36. WEBSITE INFORMATION IS NOT A SUBSTITUTE FOR MEDICAL CARE

General content appearing on the public website is educational or informational in nature.

It is not individualized medical advice merely because it appears on a healthcare website.

A professional-patient relationship is not necessarily created merely by:

• Browsing the website;
• Reading an article;
• Viewing marketing material;
• Creating an account;
• Purchasing a membership.

The circumstances under which a professional relationship is established are governed by applicable law and the actual clinical interaction.

37. PRIVACY

Use of personal information is subject to Medcare's applicable privacy notices, including:

• Privacy Policy;
• Notice of Privacy Practices, where applicable;
• Telehealth consent documentation;
• Other privacy disclosures required by law.

HIPAA-regulated telehealth services remain subject to applicable HIPAA requirements.

38. COMMUNICATIONS

By providing contact information, users may receive communications relating to:

• Accounts
• Authentication
• Memberships
• Billing
• Visits
• Clinical follow-up
• Security
• Customer service

The use of marketing email, text messages, and automated communications remains subject to applicable law and consent requirements.

39. THIRD-PARTY WEBSITES

The Services may contain links to third-party websites.

Medcare does not necessarily control, endorse, or assume responsibility for independent third-party websites merely by linking to them.

Third-party terms and privacy policies may apply after a user leaves Medcare-controlled Services.

40. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, WEBSITE, PORTAL, SOFTWARE, AND NON-CLINICAL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE EXTENT PERMITTED BY LAW, MEDCARE DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO NON-CLINICAL TECHNOLOGY AND SERVICES.

NOTHING IN THIS SECTION IS INTENDED TO:

• ALTER THE PROFESSIONAL STANDARD OF CARE APPLICABLE TO HEALTHCARE PROFESSIONALS;
• DISCLAIM LIABILITY THAT CANNOT LEGALLY BE DISCLAIMED;
• LIMIT NON-WAIVABLE PATIENT RIGHTS.

41. NO GUARANTEE OF MEDICAL OUTCOME

Medicine involves uncertainty.

No diagnosis, treatment, prescription, medical advice, follow-up, or telehealth encounter can guarantee a particular result.

Medcare does not guarantee:

• Cure;
• Improvement;
• Symptom resolution;
• Prescription approval;
• Insurance coverage;
• Pharmacy fulfillment;
• Medication availability;
• Laboratory result;
• Medical outcome.

Healthcare professionals remain responsible for exercising the professional standard of care applicable to them.

42. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEDCARE TELEHEALTH INC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM NON-CLINICAL USE OF THE SERVICES, INCLUDING LOSS OF DATA, LOSS OF BUSINESS, LOSS OF PROFITS, OR LOSS OF USE, WHERE SUCH LIMITATIONS ARE LEGALLY ENFORCEABLE.

ANY LIMITATION OF LIABILITY SHALL APPLY ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

NOTHING IN THESE TERMS IS INTENDED TO:

• EXCLUDE LIABILITY FOR PROFESSIONAL NEGLIGENCE WHERE SUCH LIABILITY CANNOT LEGALLY BE WAIVED;
• ALTER APPLICABLE MEDICAL MALPRACTICE LAW;
• ELIMINATE STATUTORY RIGHTS THAT CANNOT BE WAIVED;
• LIMIT LIABILITY FOR CONDUCT THAT APPLICABLE LAW PROHIBITS FROM BEING LIMITED.

43. INDEMNIFICATION

To the extent permitted by applicable law, a user agrees to indemnify and hold harmless Medcare Telehealth Inc and its affiliates, officers, directors, employees, and agents from third-party claims arising from the user's:

• Fraudulent conduct;
• Illegal conduct;
• Unauthorized account use;
• Intentional misuse of the Services;
• Material misrepresentation;
• Violation of another person's rights;
• Violation of these Terms.

This provision does not require a patient to indemnify Medcare for Medcare's own professional negligence or other liability that cannot lawfully be shifted to the patient.

44. DISPUTES

The parties should first attempt in good faith to resolve non-clinical disputes through reasonable informal communication where appropriate.

Any mandatory dispute-resolution procedure, arbitration provision, jury-trial waiver, or class-action waiver should be implemented only to the extent enforceable under applicable federal and state law and should be separately and conspicuously presented where required.

These Terms do not waive patient rights or remedies that applicable law makes non-waivable.

45. GOVERNING LAW

Except where another jurisdiction's law necessarily applies or applicable law provides otherwise, these Terms are governed by the laws applicable to Medcare Telehealth Inc and the relevant transaction, without improperly overriding mandatory healthcare or consumer-protection laws applicable to the patient.

Healthcare professional licensure, professional standards, telehealth requirements, privacy rights, and patient-protection laws may depend upon the jurisdiction in which healthcare is provided.

46. FORCE MAJEURE

To the extent permitted by law, Medcare is not responsible for delay or failure caused by circumstances outside reasonable control, including:

• Natural disasters
• Severe weather
• War
• Terrorism
• Civil disturbances
• Epidemics
• Government actions
• Internet outages
• Telecommunications failures
• Utility failures
• Cyberattacks
• Vendor outages
• Labor disruptions
• Other extraordinary events

This provision does not eliminate healthcare obligations that applicable law imposes notwithstanding such events.

47. CHANGES TO THESE TERMS

These Terms may be revised from time to time.

Changes may reflect:

• New Services;
• Changed membership offerings;
• Legal developments;
• Regulatory developments;
• Technology changes;
• Operational changes.

The Last Updated date identifies the current version.

Where applicable law requires notice, consent, or other procedures before particular changes become effective, those requirements govern.

48. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, it may be limited or severed to the extent necessary.

The remaining provisions remain effective to the maximum extent permitted by law.

49. NO WAIVER

Failure to enforce a provision does not constitute permanent waiver of that provision or another right.

No waiver of a right, defense, privilege, immunity, exemption, or remedy is intended unless expressly stated.

50. ASSIGNMENT

Users may not assign their rights or obligations under these Terms without authorization where such restriction is legally permissible.

Medcare may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or other lawful transaction, subject to applicable healthcare and privacy laws.

51. ENTIRE AGREEMENT

These Terms, together with applicable:

• Membership disclosures;
• Privacy Policy;
• Notice of Privacy Practices;
• Telehealth Consent;
• Clinical consents;
• Payment disclosures;
• Other terms expressly incorporated into the Services,

constitute the applicable agreement concerning use of the Services, subject to rights and obligations imposed by law.

Clinical treatment remains governed by applicable healthcare law and professional standards irrespective of contractual language.

52. CONFLICTING TERMS

Where a specific Service has additional terms, those additional terms may supplement these Terms.

If the terms conflict, the more specific terms ordinarily govern that specific Service unless applicable law requires otherwise.

For PHI subject to HIPAA, the Notice of Privacy Practices and applicable privacy law govern where required.

53. HEADINGS

Section headings are for convenience and do not independently modify the substantive meaning of these Terms.

54. ELECTRONIC ACCEPTANCE

Where legally permitted, clicking:

"I Agree,"

"Create Account,"

"Subscribe,"

"Complete Purchase,"

or another affirmative acceptance mechanism may constitute electronic acceptance of applicable terms presented during that transaction.

Medcare may maintain electronic records of acceptance.

55. RECURRING MEMBERSHIP ACKNOWLEDGMENT

Before completing a recurring membership purchase, the enrollment flow should clearly identify the applicable:

• Monthly price;
• Recurring nature of the charge;
• Included visits;
• Additional-visit price;
• Billing interval;
• Cancellation mechanism;
• Material membership terms.

Recurring subscription practices remain subject to applicable federal and state consumer-protection law.

56. MEDCARE MEMBERSHIP IS NOT PAYMENT FOR A PRESCRIPTION

For avoidance of doubt:

Membership fees and visit fees purchase access to eligible healthcare evaluations and membership benefits.

They do not purchase:

• A prescription;
• Antibiotics;
• Controlled substances;
• A doctor's note;
• A diagnosis;
• A referral;
• A laboratory order;
• Any predetermined clinical decision.

The treating healthcare professional remains responsible for the clinical decision.

57. MEDCARE MEMBERSHIP IS NOT A GUARANTEE OF IMMEDIATE AVAILABILITY

Any advertised expected connection time is subject to:

• Business hours;
• Available providers;
• Applicable provider licensing;
• Patient demand;
• Technology;
• Patient location;
• Clinical circumstances;
• Events outside reasonable control.

Medcare may endeavor to connect patients quickly, but membership does not create an absolute contractual entitlement to a particular provider or exact connection time unless expressly stated otherwise.

58. FINAL ACKNOWLEDGMENT

By using the Services, the user acknowledges that:

• Telehealth has benefits and limitations;
• Not every condition can be treated remotely;
• Medcare is not an emergency service;
• Prescriptions are not guaranteed;
• Clinical decisions belong to healthcare professionals;
• Membership visits may expire at the end of the applicable billing period;
• Recurring memberships continue until canceled or otherwise terminated;
• Additional charges may apply where expressly authorized;
• Technology may occasionally fail or become unavailable;
• Applicable healthcare, privacy, and consumer laws remain controlling.

Nothing in these Terms is intended to waive or restrict any right that applicable law prohibits Medcare or a patient from waiving.