The terms and conditions governing your use of our website and telehealth services.
By accessing or using the Medcare Telehealth website at medcaretelehealth.org (the "Site") and any services offered through it (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Site or Services.
These Terms constitute a legally binding agreement between you and Medcare ("we," "us," or "our"). Your use of the Site or Services signifies your acceptance of these Terms.
Medcare is an independent telehealth healthcare provider that helps Medicare patients access preventive care, including Annual Wellness Visits and Community Health Integration services, from home by telephone or secure video.
You may use our Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:
You are responsible for maintaining the confidentiality of any information you share through the Site and for all activities that occur under your use of the Site.
Our Site offers an online eligibility checker that allows you to check whether you may be eligible for a Medicare Annual Wellness Visit. When you use this tool, you must provide accurate information, including your first name, last name, and date of birth.
Your consent is required before we perform any eligibility check. The results of the eligibility check are based on information available at the time of the check and may change. A result indicating eligibility does not guarantee that Medicare will cover any specific service or that a clinician will determine that a service is medically appropriate for you.
Our Site allows you to request an appointment with a licensed clinician. Submitting a scheduling request does not guarantee an appointment. Our team will contact you to confirm availability and schedule your visit.
You agree to provide accurate contact information when scheduling so we can reach you to confirm your appointment. You are responsible for being available at the scheduled time or notifying us in advance if you need to reschedule.
Telehealth services are provided by licensed clinicians via telephone or secure video. Telehealth services may not be appropriate for all medical conditions and are not a substitute for in-person care when medically necessary.
You understand and agree that:
If you are experiencing a medical emergency, call 911 or seek immediate emergency care. Medcare is not an emergency service.
Medcare does not guarantee eligibility, insurance coverage, financial assistance, community benefits, or specific clinical outcomes. Medicare coverage, telehealth rules, cost sharing, and Community Health Integration requirements are determined by CMS, Medicare, and your specific plan, not by Medcare.
Any information provided on our Site, through our eligibility checker, or during a telehealth visit regarding potential benefits or services is for informational purposes only and is not a promise or guarantee of any particular result.
Medcare is an independent healthcare provider. We are not affiliated with, endorsed by, or connected to Medicare, Medicaid, CMS, the federal government, any state government, or any government assistance program.
We do not determine eligibility for government programs, distribute government benefits, or make funding decisions. Any assistance we may provide in connecting you with community resources is informational only, and each outside organization makes its own eligibility and funding decisions.
The Site and its content, including text, graphics, logos, images, and software, are the property of Medcare or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written permission.
You may view and use the Site for your personal, non-commercial purposes only.
The Site and Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Site will be uninterrupted, error-free, secure, or that any information on the Site is accurate, complete, or current.
To the fullest extent permitted by law, Medcare disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Medical information provided on the Site or during telehealth visits is for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have about a medical condition.
To the fullest extent permitted by law, Medcare and its affiliates, officers, employees, clinicians, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of or inability to use the Site or Services, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising from or related to the Site or Services shall not exceed the amount you paid us, if any, for the specific service giving rise to the claim.
This limitation does not apply to liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct in the provision of healthcare services.
You agree to indemnify and hold harmless Medcare and its affiliates, officers, employees, clinicians, agents, and licensors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Site or Services, your violation of these Terms, or your violation of any law or the rights of any third party.
The Site may contain links to third-party websites or services that are not owned or controlled by Medcare. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
We do not warrant or endorse any third-party website or service. You access third-party websites at your own risk and should review their terms and privacy policies before using them.
We may revise these Terms from time to time. The most current version will always be posted on this page with a revised "Last updated" date. Your continued use of the Site or Services after any changes signifies your acceptance of the revised Terms.
We encourage you to review these Terms periodically to stay informed of any updates.
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any dispute arising from or related to these Terms or your use of the Site or Services shall be resolved in the courts located in Illinois, to the extent permitted by law.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
If you have questions about these Terms of Service, please contact us:
Medcare Telehealth
☎ Phone: (800) 303-1766
✉ Email: outreach@medcaretelehealth.org
🌐 Website: medcaretelehealth.org