Accessibility Statement

1. Accessibility Efforts

Medcare may use a combination of technology, design practices, testing, monitoring, training, and other measures intended to improve digital accessibility.

Accessibility considerations may include:

• Keyboard navigation;
• Screen-reader compatibility;
• Alternative text for meaningful images;
• Appropriate headings and page structure;
• Readable text;
• Sufficient visual contrast;
• Clearly labeled forms and controls;
• Understandable error messages;
• Accessible navigation;
• Zoom and text resizing;
• Captions or other alternatives for applicable multimedia content;
• Appropriate focus indicators;
• Accessible authentication and account functions;
• Accessible patient-portal functionality.

Medcare may continue to evaluate and improve these features as its technology and Services develop.

2. Accessibility Standards

Medcare's accessibility efforts may take into consideration generally recognized accessibility practices and standards, including the Web Content Accessibility Guidelines ("WCAG"), as appropriate.

Accessibility standards, technologies, interpretations, and legal requirements may change over time.

Reference to a particular accessibility standard does not constitute a representation or warranty that every page, feature, function, document, or third-party service satisfies every criterion of that standard at all times.

3. Ongoing Accessibility

Digital accessibility is an ongoing process.

Medcare may periodically:

• Review website functionality;
• Evaluate accessibility issues;
• Test new features;
• Address identified barriers;
• Improve navigation;
• Improve compatibility with assistive technologies;
• Update website content and technology.

Because websites, browsers, devices, operating systems, assistive technologies, and third-party services continually change, accessibility may vary depending upon the technology being used.

4. Assistive Technologies

Medcare's digital Services may be accessed using different combinations of:

• Computers;
• Smartphones;
• Tablets;
• Browsers;
• Operating systems;
• Screen readers;
• Voice-control software;
• Magnification software;
• Keyboard navigation;
• Other assistive technologies.

Compatibility may vary among different devices, browsers, software versions, and assistive technologies.

Users may obtain a better experience by keeping browsers, operating systems, and assistive technologies reasonably current.

5. Accessible Telehealth

Medcare provides healthcare services through telehealth, including live video visits where available.

Medcare recognizes that individuals with disabilities may have different accessibility needs when using telehealth technology.

Depending upon the circumstances, available technology, applicable law, and the nature of the requested healthcare service, reasonable accessibility assistance or accommodations may be considered.

A disability does not, by itself, prevent an individual from requesting healthcare through Medcare.

6. Communication Assistance

Some patients may need assistance communicating with Medcare because of a disability.

Depending upon applicable law and the circumstances, communication assistance may include reasonable auxiliary aids or services appropriate to the individual's needs.

The appropriate form of assistance may depend upon factors including:

• The individual's communication needs;
• The nature and complexity of the communication;
• The healthcare service involved;
• Available technology;
• Applicable legal requirements.

Medcare may request information reasonably necessary to understand and respond to an accessibility request.

7. Video Visits

Medcare uses live video technology for telehealth encounters.

Accessibility of video functionality may depend in part upon:

• The patient's device;
• Browser;
• Internet connection;
• Operating system;
• Assistive technology;
• Medcare's video technology;
• Other technical circumstances.

If a disability creates difficulty accessing a video encounter, the patient may request accessibility assistance.

The availability of an accommodation does not alter clinical requirements, professional standards, provider-licensing requirements, or other healthcare laws applicable to the encounter.

8. Accessibility and Medical Care

Accessibility accommodations do not require a healthcare professional to provide care that the professional determines is clinically inappropriate through telehealth.

A provider may determine that a patient's medical concern requires:

• An in-person examination;
• Emergency evaluation;
• Urgent care;
• Laboratory testing;
• Imaging;
• Specialist evaluation;
• Another form of healthcare.

Accessibility and clinical appropriateness are separate considerations.

9. Third-Party Technology

Medcare's Services may interact with technology or services provided by third parties.

These may include services relating to:

• Payment processing;
• Authentication;
• Electronic health records;
• Video technology;
• Pharmacies;
• Laboratories;
• Other healthcare or technology services.

Medcare may not own or directly control every third-party website, application, interface, or technology.

Accessibility of independently operated third-party services may be governed by the third party's own technology, accessibility practices, policies, and legal obligations.

Nothing in this section limits any responsibility imposed upon Medcare by applicable law.

10. Documents and Digital Content

Medcare may provide information through webpages, electronic documents, forms, patient-portal interfaces, and other digital formats.

If a Medcare-controlled document or piece of content presents an accessibility barrier, an individual may request assistance accessing the information.

Where required by applicable law, Medcare will address requests for accessible information consistent with applicable requirements.

11. Accessibility Feedback

Medcare welcomes information concerning accessibility barriers affecting Medcare-controlled digital Services.

Accessibility concerns may include:

• Difficulty navigating a page;
• Inability to use a feature with a keyboard;
• Missing alternative text;
• Difficulty using a screen reader;
• Insufficient contrast;
• Difficulty completing a form;
• Difficulty accessing account functionality;
• Difficulty accessing a telehealth visit;
• Another disability-related digital accessibility barrier.

When reporting an accessibility issue, providing information such as the affected webpage or feature, the nature of the difficulty, and the device or assistive technology involved may help Medcare evaluate the issue.

12. Requesting Accessibility Assistance

Individuals who encounter an accessibility barrier may request assistance using the contact or support methods made available through MedcareTelehealth.org or through the Medcare patient portal where available.

Medcare may request information reasonably necessary to identify the accessibility issue and determine an appropriate response.

Do not submit emergency medical requests through an accessibility request.

13. Accessibility Requests Involving Health Information

An accessibility request does not automatically authorize disclosure of a patient's medical information to another person.

If another individual is assisting a patient, access to Protected Health Information may remain subject to:

• HIPAA;
• Applicable state law;
• Patient authorization;
• Parental authority;
• Guardianship;
• Personal representative status;
• Other applicable privacy requirements.

Accessibility assistance and authorization to access medical information are separate matters.

14. No Retaliation

Medcare will not discriminate or retaliate against an individual for making a good-faith request for an accessibility accommodation or reporting an accessibility concern where such activity is protected by applicable law.

15. Nondiscrimination

Medcare intends to provide access to its healthcare Services consistent with applicable federal and state nondiscrimination and accessibility requirements.

Nothing in this Accessibility Statement is intended to restrict rights provided by applicable law.

16. Emergencies

Medcare is not an emergency medical service.

An individual experiencing a medical emergency should not delay emergency treatment while attempting to resolve an accessibility problem with Medcare's website or telehealth technology.

For a medical emergency, call:

911

or seek immediate emergency medical care.

17. Changes and Improvements

Medcare's website, patient portal, technology, and healthcare Services may change over time.

Accessibility practices may therefore also be updated as:

• Technology changes;
• Services change;
• Accessibility standards develop;
• Accessibility issues are identified;
• Applicable laws or regulations change.

Medcare may update this Accessibility Statement accordingly.

18. No Guarantee of Error-Free Accessibility

Medcare seeks to support accessibility and meaningful access to its Services.

However, technology can present unexpected accessibility issues, particularly because digital Services may depend upon combinations of third-party software, browsers, devices, operating systems, and assistive technologies.

Nothing in this Accessibility Statement should be interpreted as a guarantee that every digital feature will operate without interruption or accessibility difficulty on every possible combination of technology.

This provision does not limit any accessibility obligation that applicable law imposes on Medcare.

19. Accessibility Questions

Questions, feedback, or requests relating to accessibility may be submitted using the contact and support methods available through:

Medcare Telehealth Inc
MedcareTelehealth.org

When possible, identify the webpage, feature, or service creating the accessibility difficulty so that the issue can be evaluated.

20. Legal Interpretation

This Accessibility Statement is intended to describe Medcare's approach to digital accessibility.

Nothing in this statement is intended to:

• Waive any right or defense available under applicable law;
• Create contractual rights beyond those established by applicable law;
• Expand Medcare's legal obligations beyond applicable requirements;
• Guarantee compatibility with every device or assistive technology;
• Guarantee that every accessibility issue can be eliminated immediately; or
• Limit any non-waivable right available to an individual with a disability.

Applicable federal and state accessibility and nondiscrimination requirements control where applicable.