How Medcare collects, uses, and protects your personal and health information.
This Privacy Policy describes how Medcare ("we," "us," or "our") collects, uses, and protects your personal and health information when you visit our website at medcaretelehealth.org, use our online tools such as the eligibility checker or schedule form, or receive services through our telehealth platform.
Medcare is an independent telehealth healthcare provider. We are not Medicare, Medicaid, CMS, a government agency, an insurance company, or a government assistance program.
This policy is effective as of July 27, 2026. We may update this policy from time to time, and we will post the updated version on this page with a revised date.
Medcare complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, including the HIPAA Privacy Rule and Security Rule. We maintain the privacy and security of your Protected Health Information (PHI) in accordance with federal law.
Our HIPAA Notice of Privacy Practices, which describes how we may use and disclose your health information for treatment, payment, and healthcare operations, is available upon request. To request a copy, contact us using the information in Section 13 below.
When you use our website tools or services, we may collect:
During a telehealth visit, our clinical team may collect health information relevant to your care, including medical history, current medications, symptoms, and screening results. This information becomes part of your medical record and is treated as Protected Health Information under HIPAA.
When you visit our website, we automatically collect certain technical information:
This information is collected through Google Analytics and is used in aggregate, de-identified form to understand website usage patterns and improve our services.
We use the information we collect for the following purposes:
We do not sell your personal or health information. We may share your information in the following circumstances:
We will not disclose your Protected Health Information for purposes other than treatment, payment, and healthcare operations without your written authorization. You may revoke your authorization at any time in writing.
We may share your health information with your primary care provider or other healthcare professionals involved in your care, with your consent.
We work with third-party service providers who help us operate our business, such as eligibility verification services, email delivery, and analytics. These providers are bound by Business Associate Agreements under HIPAA and are required to protect your information.
We may disclose your information when required by federal or state law, court order, or law enforcement, or to report suspected fraud, abuse, or public health concerns.
We may share information with Medicare or the Centers for Medicare and Medicaid Services (CMS) as required for billing, eligibility verification, or compliance purposes.
When you use our online eligibility checker, you provide your name, date of birth, and optionally your phone number and email. We use this information to verify your Medicare coverage through a third-party eligibility verification service.
The results of your eligibility check, including whether you are eligible or not eligible, are logged in our internal records for follow-up and quality assurance purposes. We do not store your Medicare Beneficiary Identifier (MBI) or Social Security Number on our website servers.
Our website uses cookies and similar technologies to operate properly and to understand how visitors use our site.
We use Google Analytics 4 to collect de-identified, aggregate data about website traffic, page views, and user behavior. Google Analytics collects information such as your IP address, browser type, and pages visited. This data is used to improve our website and is not used to identify you personally.
You can learn more about how Google uses data at Google's Privacy and Terms page. You may opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Our website may use essential cookies that are necessary for the website to function properly, such as remembering your preferences. These cookies do not collect personal information.
You can control or delete cookies through your browser settings. Disabling cookies may affect some features of our website.
We retain your information for as long as necessary to provide services to you and to comply with legal requirements:
You may request deletion of your personal information at any time, subject to legal retention requirements for medical records.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us using the information in Section 13 below.
We implement appropriate technical, administrative, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. These safeguards include:
No method of transmission over the internet or electronic storage is 100 percent secure. While we strive to protect your information, we cannot guarantee absolute security.
In the event of a data breach affecting your Protected Health Information, we will notify you in accordance with applicable federal and state laws.
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe we have collected information from a child under 13, please contact us and we will delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
If we make material changes that affect how we use your information, we will provide a more prominent notice on our website or notify you directly if we have your contact information.
If you have questions about this Privacy Policy, our data practices, or would like to exercise your rights under HIPAA or applicable law, please contact us:
Medcare Telehealth
☎ Phone: (800) 303-1766
✉ Email: outreach@medcaretelehealth.org
🌐 Website: medcaretelehealth.org
To file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights, visit hhs.gov/ocr or call 1-877-696-6775.