Membership Terms

1. MEMBERSHIP OVERVIEW

Medcare offers recurring membership plans that provide eligible members access to specified telehealth benefits.

Medcare currently offers:

Individual Membership

$29 per billing month

Includes:

• One enrolled individual;
• One included eligible live video visit per billing month;
• Additional eligible visits for $20 each after the included visit is used.

Family Membership

$49 per billing month

Includes:

• An unlimited number of eligible family members associated with the Family Membership;
• Four shared eligible live video visits per billing month;
• Additional eligible visits for $20 each after all four included visits are used.

Membership benefits are subject to clinical appropriateness, provider availability, applicable law, these Membership Terms, and the other terms governing the Services.

2. INDIVIDUAL MEMBERSHIP

The Medcare Individual Membership costs:

$29 PER BILLING MONTH

The Individual Membership includes:

• One eligible member; and
• One included eligible live video visit during each billing month.

After the included visit has been used, additional eligible visits during the same billing month cost:

$20 PER ADDITIONAL VISIT

At the beginning of each new billing month, the included visit balance resets to:

1 VISIT

Unused visits never roll over.

3. FAMILY MEMBERSHIP

The Medcare Family Membership costs:

$49 PER BILLING MONTH

The Family Membership permits:

UNLIMITED ELIGIBLE FAMILY MEMBERS

to be associated with the membership, subject to applicable eligibility, identity, consent, privacy, clinical, and legal requirements.

The Family Membership includes:

4 SHARED LIVE VIDEO VISITS PER BILLING MONTH

The four included visits belong to the Family Membership as one shared pool.

They are not assigned to individual family members.

There is no requirement that each family member receive only one visit.

There is no requirement that four different family members use the four visits.

Any eligible family member may use one or more of the available visits.

One eligible family member may use all four included visits during the same billing month.

4. EXAMPLES OF FAMILY VISIT USAGE

The four monthly visits may be used in any combination among eligible family members.

For example, all of the following are permitted:

### Example A

One family member uses:

4 visits

Other family members use:

0 visits

### Example B

One family member uses:

3 visits

Another family member uses:

1 visit

### Example C

Two family members each use:

2 visits

### Example D

One family member uses:

2 visits

Two other family members each use:

1 visit

### Example E

Four different family members each use:

1 visit

The number of family members enrolled on the Family Membership does not change the total number of included monthly visits.

The Family Membership always includes:

4 SHARED VISITS PER BILLING MONTH

regardless of how many eligible family members are associated with the membership.

5. UNLIMITED FAMILY MEMBERS DOES NOT MEAN UNLIMITED VISITS

The term "unlimited family members" refers to the number of eligible family members who may be associated with the Family Membership.

It does not mean unlimited included visits.

The Family Membership includes exactly:

4 INCLUDED VISITS PER BILLING MONTH

Once those four included visits have been used, any additional eligible visit during that billing month costs:

$20 PER VISIT

6. ADDITIONAL FAMILY VISITS

After all four included Family Membership visits have been used, additional eligible visits may be purchased for:

$20 EACH

For example:

Visit 1 — Included Visit 2 — Included Visit 3 — Included Visit 4 — Included Visit 5 — $20 Visit 6 — $20 Visit 7 — $20 Visit 8 — $20

and so forth.

Additional visits remain subject to:

• Provider availability;
• Patient location;
• Provider licensure;
• Clinical appropriateness;
• Account status;
• Applicable law.

7. NO ROLLOVERS — EVER

INCLUDED VISITS NEVER ROLL OVER.

This applies to both Individual and Family Memberships.

Unused visits expire at the end of the applicable billing month.

They do not:

• Accumulate;
• Carry forward;
• Bank;
• Transfer into another billing month;
• Convert to account credit;
• Convert to cash;
• Increase the following month's visit allowance.

### Individual Example

Month begins:

1 visit available

No visit is used.

Next billing month:

1 visit available

Not 2.

### Family Example

Month begins:

4 visits available

Only 1 visit is used.

Three visits remain unused at the end of the billing month.

Next billing month:

4 VISITS AVAILABLE

Not 7.

The unused three visits expire.

### Another Family Example

Month begins:

4 visits available

No visits are used.

Next billing month:

4 VISITS AVAILABLE

Not 8.

There are no circumstances under the standard membership policy in which unused included visits accumulate from one billing month to another.

8. MONTHLY REFILL

At the beginning of each new billing month, the included visit allowance resets.

Individual Membership

Resets to:

1 INCLUDED VISIT

Family Membership

Resets to:

4 INCLUDED VISITS

The reset replaces the prior billing month's remaining balance.

It does not add to it.

For example:

Family has 2 unused visits remaining.

New billing month begins.

The balance becomes:

4

not:

6

9. INCLUDED VISITS HAVE NO CASH VALUE

Included membership visits:

• Have no cash value;
• Are not stored value;
• Are not gift cards;
• Are not insurance benefits;
• Cannot be redeemed for cash;
• Cannot be refunded merely because they were unused;
• Cannot be sold;
• Cannot be commercially transferred;
• Cannot be exchanged for other products or benefits.

An unused visit expires when the applicable billing month ends.

10. ELIGIBLE FAMILY MEMBERS

The Family Membership may include an unlimited number of eligible family members.

Association with a Family Membership remains subject to applicable:

• Identity requirements;
• Consent requirements;
• Privacy requirements;
• Parental authority;
• Guardianship requirements;
• Provider licensing requirements;
• Patient-location requirements;
• State and federal law;
• Clinical requirements.

Medcare may request information reasonably necessary to establish a person's identity, relationship, eligibility, legal authority, or authorization.

The ability to add an individual to a Family Membership does not necessarily establish legal authority to access that person's medical records.

11. FAMILY ACCOUNT ADMINISTRATION

The Family Membership may maintain one shared membership-level visit counter.

For example:

4 VISITS AVAILABLE

When an eligible family member completes an included visit:

3 VISITS AVAILABLE

After another included visit:

2 VISITS AVAILABLE

After another:

1 VISIT AVAILABLE

After the fourth:

0 INCLUDED VISITS AVAILABLE

The same family member may use more than one of these visits.

The system should not restrict a patient merely because that individual already used another included Family Membership visit during the same billing month.

12. SELECTING THE PATIENT FOR A FAMILY VISIT

Before beginning a Family Membership visit, the member may be required to identify which eligible family member is receiving care.

The selected patient becomes the patient for that particular clinical encounter.

Medical records, clinical decisions, prescriptions, and privacy rights associated with that encounter relate to the individual patient receiving care.

The visit is then deducted from the shared Family Membership balance.

13. FAMILY MEMBERSHIP AND PATIENT PRIVACY

Unlimited family membership access does not create unlimited access to another person's medical information.

Membership benefits and medical-record rights are separate.

A Family Membership account holder may be permitted to view administrative information such as:

• Membership status;
• Billing;
• Number of included visits remaining;
• Family members associated with the account.

Access to an individual patient's clinical information may depend upon:

• HIPAA;
• Applicable state law;
• Patient authorization;
• Parental rights;
• Guardianship;
• Personal representative status;
• Other applicable legal authority.

An adult family member's participation in a Family Membership does not automatically authorize other adult family members to view that person's private medical information.

14. WHAT COUNTS AS A VISIT

A visit may be considered used when a healthcare professional performs a substantive clinical evaluation.

A visit does not become unused merely because:

• No prescription is issued;
• The requested prescription is declined;
• No antibiotic is prescribed;
• The provider recommends in-person care;
• Testing is recommended;
• A referral is made;
• The patient disagrees with the provider;
• A definitive diagnosis cannot reasonably be made through telehealth.

The visit provides access to a healthcare evaluation.

It does not purchase a particular clinical outcome.

15. CLINICAL APPROPRIATENESS

An available membership visit does not guarantee that a particular health condition can be evaluated or treated completely through telehealth.

A healthcare provider may recommend:

• In-person evaluation;
• Laboratory testing;
• Imaging;
• Specialist care;
• Urgent care;
• Emergency care;
• Follow-up care;
• Another appropriate form of healthcare.

Clinical decisions remain with the treating healthcare professional.

16. LIVE VIDEO VISITS

Included membership visits are intended for eligible live video telehealth encounters when the relevant service is available.

Availability may depend upon:

• Business hours;
• Provider availability;
• Patient demand;
• Patient location;
• Provider licensure;
• Clinical circumstances;
• Technology;
• Applicable law.

Membership does not create an entitlement to a particular healthcare professional.

17. CONNECTION TIMES

Medcare may advertise expected or typical provider connection times, including statements concerning access within approximately 10 minutes during normal business hours.

Connection times may vary.

Any displayed connection time is not an absolute contractual guarantee unless expressly identified as such.

Actual wait times may be affected by:

• Patient demand;
• Staffing;
• Provider availability;
• Provider licensing;
• Patient location;
• Technology;
• Clinical circumstances;
• Holidays;
• Unexpected events.

18. MEMBERSHIP DOES NOT PURCHASE A PRESCRIPTION

Membership fees and visit fees purchase membership benefits and access to eligible healthcare evaluations.

They do not purchase:

• A prescription;
• Antibiotics;
• Controlled substances;
• A particular medication;
• A particular dose;
• A diagnosis;
• A referral;
• A doctor's note;
• Testing;
• Any predetermined clinical decision.

The treating healthcare professional independently determines what is medically appropriate.

20. MEMBERSHIP IS NOT HEALTH INSURANCE

Medcare membership is not comprehensive health insurance.

Membership does not replace health insurance.

Unless specifically stated otherwise, membership does not pay for:

• Emergency department care;
• Hospitalization;
• Surgery;
• Ambulance services;
• Specialist bills;
• Imaging;
• External laboratories;
• Prescription medication;
• Pharmacy charges;
• Other third-party healthcare expenses.

21. RECURRING MEMBERSHIP

Both Individual and Family Memberships are recurring monthly subscriptions.

Current membership prices are:

Individual

$29/month

Family

$49/month

By enrolling, the member authorizes recurring membership charges to the payment method provided until the membership is canceled or otherwise terminated.

The applicable price presented during enrollment controls.

Recurring subscription practices are also subject to applicable federal and state consumer-protection requirements.

22. BILLING PERIOD

A billing month begins on the membership billing date established at enrollment or otherwise reflected in the member's account.

Included visits apply to that billing period rather than necessarily to a calendar month.

For example, if a billing cycle runs from August 15 through September 14, the included visits apply to that billing cycle.

At the beginning of the next billing cycle, the visit balance resets.

23. RECURRING PAYMENT AUTHORIZATION

By completing enrollment, the member authorizes Medcare or its authorized payment processor to charge the selected payment method for:

• Recurring membership charges;
• Applicable taxes where required;
• Other charges specifically authorized by the member.

Additional $20 visits are separate authorized transactions and are not automatically included in the recurring membership charge.

24. FAILED PAYMENTS

If a membership payment cannot be successfully processed, Medcare may, where permitted by law:

• Retry payment;
• Request an updated payment method;
• Restrict membership benefits;
• Pause membership access;
• Suspend membership;
• Terminate membership.

A member is not entitled to continued unpaid membership benefits merely because a payment attempt failed.

25. ADDITIONAL $20 VISITS

Additional visits are separate transactions.

When the applicable included visit allowance reaches zero, the member may purchase additional eligible visits for:

$20 EACH

Purchasing an additional visit does not:

• Change the billing date;
• Change the monthly membership price;
• Add an included visit to future billing periods;
• Create rollover benefits.

When the next billing month begins, the standard included visit allowance resets independently of how many additional visits were purchased during the prior month.

26. EXAMPLE — FAMILY WITH EXTRA VISITS

A Family Membership begins with:

4 INCLUDED VISITS

During the billing month:

Visit 1 — Included Visit 2 — Included Visit 3 — Included Visit 4 — Included Visit 5 — $20 Visit 6 — $20

The family has therefore used six visits during that billing month.

When the next billing month begins:

4 INCLUDED VISITS

The prior month's extra paid visits do not affect the new month's included balance.

27. CANCELLATION

A member may cancel a recurring membership using the cancellation method made available by Medcare.

Cancellation prevents future recurring membership charges after cancellation becomes effective.

Applicable consumer-protection laws governing recurring subscriptions and cancellation remain controlling.

Cancellation does not automatically:

• Reverse a charge already processed;
• Convert unused visits to cash;
• Create rollover visits;
• Create account credits;
• Refund already purchased additional visits.

Any rights that cannot legally be waived remain unaffected.

28. EFFECT OF CANCELLATION

Unless otherwise required by applicable law or disclosed during cancellation, cancellation may become effective at the end of the already-paid billing period.

Benefits available during a remaining paid billing period remain subject to these Membership Terms.

At the end of the membership:

• Unused visits expire;
• No unused visits roll over;
• Unused visits have no cash value.

29. NO ROLLOVER AFTER CANCELLATION

Cancellation does not preserve unused visits for future use.

If a member cancels and later re-enrolls, visits remaining from the prior membership do not transfer to the new membership.

A new membership begins with the benefits applicable to the new enrollment.

30. RE-ENROLLMENT

A former member may be permitted to enroll again.

Re-enrollment is subject to:

• Pricing then in effect;
• Membership terms then in effect;
• Account eligibility;
• Payment requirements;
• Applicable law.

Previously unused visits do not return upon re-enrollment.

31. REFUNDS

Except where required by applicable law or expressly granted by Medcare, payments may be non-refundable once charged.

The following circumstances do not automatically create a refund entitlement:

• Failure to use included visits;
• Expiration of unused visits;
• A provider declining a requested medication;
• A provider recommending in-person care;
• A provider making a referral;
• Patient disagreement with clinical advice;
• Medication unavailability;
• Insurance denial;
• Pharmacy pricing;
• A patient no-show;
• Failure to complete required intake;
• Technical issues under the patient's control.

Nothing in these Membership Terms eliminates refund or consumer rights that cannot legally be waived.

32. DISCRETIONARY CREDITS AND REFUNDS

Where legally permitted, Medcare may elect to provide:

• Refunds;
• Credits;
• Restored visits;
• Account adjustments;
• Other accommodations.

An accommodation granted in one situation does not create an obligation to provide the same accommodation in another situation.

Any restored visit or courtesy visit specifically granted by Medcare is an account adjustment and does not constitute rollover of an unused monthly visit.

33. NO-SHOWS AND ABANDONED VISITS

Medcare may establish reasonable policies concerning:

• No-shows;
• Late arrivals;
• Failure to respond when a provider is available;
• Abandoned visits;
• Disconnections;
• Failure to complete required intake.

Depending upon the circumstances, a visit may be considered used.

34. TECHNICAL PROBLEMS

Live video healthcare depends upon internet-connected technology.

Technical problems may occur involving:

• Internet connections;
• Devices;
• Cameras;
• Microphones;
• Browsers;
• Telehealth systems;
• Third-party platforms;
• Telecommunications networks.

If a visit cannot reasonably be completed, Medcare may determine an appropriate account or scheduling response based on the circumstances.

Nothing in this section creates an automatic refund or visit-credit entitlement except where required by law.

35. MEMBER RESPONSIBILITIES

Members are responsible for providing reasonably accurate information relevant to membership administration and healthcare.

This may include:

• Identity;
• Date of birth;
• Family member information;
• Patient location;
• Payment information;
• Medical information;
• Consent information.

Knowingly providing materially false information may result in restriction or termination of membership.

36. PROHIBITED MEMBERSHIP USE

Membership benefits may not be:

• Resold;
• Commercially transferred;
• Used by impersonation;
• Obtained through fraud;
• Manipulated to create duplicate visits;
• Used through false identities;
• Used to circumvent clinical safeguards;
• Used to obtain prescriptions through fraudulent representations.

37. UNLIMITED FAMILY MEMBERS AND ABUSE PREVENTION

Although the Family Membership permits an unlimited number of eligible family members to be associated with the account, the membership is intended for legitimate family use.

"Unlimited family members" does not authorize:

• Commercial sharing;
• Resale of visits;
• Adding unrelated members of the public for compensation;
• Creating a public shared healthcare account;
• Selling access to Medcare;
• Fraudulent identity use;
• Other abusive or unlawful use.

Medcare may request reasonable information to verify legitimate eligibility, identity, relationship, consent, or account use where appropriate.

38. ACCOUNT SECURITY

Members are responsible for taking reasonable precautions to protect login credentials and account access.

Membership access may be restricted when reasonably necessary to investigate:

• Suspected fraud;
• Unauthorized access;
• Security incidents;
• Identity concerns;
• Misuse.

39. SUSPENSION

Medcare may suspend membership or access where reasonably appropriate, including for:

• Failed payment;
• Fraud;
• Misuse;
• Harassment;
• Threatening conduct;
• Account-security concerns;
• False identity;
• Material misrepresentation;
• Legal requirements;
• Patient or provider safety.

40. TERMINATION BY MEDCARE

To the extent permitted by applicable law, Medcare may terminate membership for reasons including:

• Material violation of these Membership Terms;
• Fraud;
• Abuse;
• Nonpayment;
• Security concerns;
• Repeated misuse;
• Threatening or dangerous conduct;
• Legal or regulatory requirements;
• Discontinuation of applicable Services.

Any obligations concerning continuity of healthcare or other non-waivable rights remain governed by applicable law.

41. MODIFICATIONS TO MEMBERSHIP SERVICES

Medcare may modify operational aspects of the membership program as permitted by law.

However, the standard membership structure described here establishes:

Individual

1 included visit per billing month

Family

4 included shared visits per billing month

Rollover

NO ROLLOVER OF UNUSED INCLUDED VISITS

Unused monthly visits expire at the end of every billing period.

Any change to prices or other material terms affecting future charges remains subject to applicable consumer-protection requirements.

42. MEMBERSHIP BENEFITS ARE SUBJECT TO LAW

No Membership Term requires Medcare or a healthcare professional to provide a service prohibited by:

• Federal law;
• State law;
• Professional licensing requirements;
• Prescribing laws;
• Telehealth laws;
• Clinical standards;
• Other applicable healthcare requirements.

43. MEDICAL EMERGENCIES

Membership benefits are not intended for emergency medical care.

Medcare is not an emergency medical service.

If a member believes they are experiencing a medical emergency, they should call:

911

or seek immediate emergency medical care.

A member should not delay emergency care because an included Medcare visit is available.

44. MEMBERSHIP DOES NOT CREATE UNLIMITED PROVIDER ACCESS

The Family Membership permits unlimited eligible family members to be associated with the account.

That does not mean:

• Unlimited included visits;
• Unlimited provider time;
• Unlimited prescriptions;
• Unlimited messages;
• Unlimited clinical services.

The included benefit remains:

FOUR SHARED ELIGIBLE VISITS PER BILLING MONTH

with additional eligible visits available for:

$20 EACH

45. PRICE SUMMARY

INDIVIDUAL MEMBERSHIP

$29/month

• 1 member
• 1 included live video visit per billing month
• Additional visits: $20 each
• No rollover

FAMILY MEMBERSHIP

$49/month

• Unlimited eligible family members
• 4 shared live video visits per billing month
• Any eligible family member may use multiple visits
• One eligible family member may use all 4
• Additional visits after the first 4: $20 each
• No rollover

46. FAMILY PLAN — PLAIN-LANGUAGE SUMMARY

The Family Membership can be summarized as:

Unlimited Family Members.

Four Shared Visits Every Month.

Use Them However Your Family Needs Them.

Extra Visits Are $20.

Visits Never Roll Over.

For clarity, this summary does not replace the complete Membership Terms.

47. RECURRING BILLING SUMMARY

Membership continues and is billed monthly until canceled or otherwise terminated.

The member authorizes the applicable recurring charge when enrolling.

Current standard recurring prices are:

Individual: $29/month

Family: $49/month

Additional visits are separate $20 transactions authorized when purchased.

48. RELATIONSHIP TO TERMS OF SERVICE

The Medcare Terms of Service also apply to membership use.

These Membership Terms specifically govern membership benefits and billing.

The Terms of Service govern broader use of Medcare's Services, including:

• Website use;
• Telehealth;
• Technology;
• Clinical limitations;
• Intellectual property;
• Account conduct;
• Other Service-related matters.

49. RELATIONSHIP TO PRIVACY DOCUMENTS

Health and personal information is also subject to applicable:

• Privacy Policy;
• Notice of Privacy Practices;
• HIPAA requirements;
• State privacy laws;
• Other applicable privacy requirements.

Membership account administration does not override individual patient privacy rights.

50. CHANGES TO THESE MEMBERSHIP TERMS

These Membership Terms may be updated where permitted by applicable law.

Applicable notice, disclosure, affirmative consent, or other requirements govern material changes where required.

Nothing in an updated version may retroactively eliminate a right that applicable law makes non-waivable.

51. NO WAIVER

Failure to enforce a provision on one occasion does not constitute waiver of that provision or another right.

Nothing in these Membership Terms waives any defense, privilege, exemption, immunity, limitation, or remedy legally available to Medcare Telehealth Inc.

52. SEVERABILITY

If any provision is determined to be invalid, unlawful, or unenforceable, that provision may be limited or severed to the extent necessary.

The remaining provisions continue to apply to the maximum extent permitted by law.

53. ELECTRONIC ACCEPTANCE

Where legally permissible, electronic actions such as clicking:

I Agree

Subscribe

Start Membership

Complete Purchase

or another affirmative acceptance mechanism may constitute acceptance of these Membership Terms when the terms are appropriately presented.

54. MEMBERSHIP ACKNOWLEDGMENT

By enrolling in a Medcare membership, the member acknowledges the applicable membership structure.

For Individual Membership:

$29 per billing month

1 included visit

$20 each for additional visits

No rollover

For Family Membership:

$49 per billing month

Unlimited eligible family members

4 shared included visits

Any eligible family member may use any number of the available visits

$20 for each additional visit after the four included visits are used

No rollover

Membership visits are healthcare access benefits and do not guarantee a prescription, diagnosis, treatment, or particular medical outcome.

55. FINAL FAMILY MEMBERSHIP CLARIFICATION

For avoidance of doubt:

The Family Membership does not provide one visit per family member.

The Family Membership does not limit the account to four family members.

The Family Membership does not require the four visits to be used by four different people.

The Family Membership provides:

AN UNLIMITED NUMBER OF ELIGIBLE FAMILY MEMBERS ON THE MEMBERSHIP

and

FOUR TOTAL SHARED INCLUDED VISITS PER BILLING MONTH.

Any eligible member may use any number of the four included visits.

Once all four have been used, each additional eligible visit during that billing month costs:

$20.

At the beginning of the next billing month, the Family Membership returns to:

FOUR INCLUDED VISITS.

Unused visits from the prior billing month:

NEVER ROLL OVER.