What Can a Telehealth Provider Actually Treat?

People are surprised by how much a video visit can handle. It is not a replacement for all healthcare, but for everyday concerns, it covers a lot of ground.

What a video visit can address

• Cold and flu symptoms: Congestion, cough, sore throat, mild fever
• Allergies: Seasonal symptoms, reactions, and irritation
• Skin concerns: Rashes, minor irritation, and visible skin changes
• Digestive issues: Common, non-emergency stomach and intestinal concerns
• Minor aches and pain: Everyday pain questions and guidance
• Sleep and stress: General support, education, and next steps
• Prescription refills: Review and renewal of existing medications when appropriate
• Follow-up questions: Checking in after a previous visit or treatment
• Referrals: Guidance on where to go when another setting is better

What needs in-person care

• Symptoms requiring a physical exam, like listening to your lungs or checking an injury
• Laboratory testing or imaging
• Procedures like stitches or wound care
• Severe or life-threatening symptoms (call 911)

The $29 visit covers more than you think

Most everyday health concerns do not need a stethoscope or a swab. They need a conversation with someone who can listen, ask the right questions, and tell you what to do next. That is what the $29 monthly membership provides.

Before you start

Have your current medications and relevant history nearby. If you are helping a family member, let them decide who should be in the conversation. If you may be having a medical emergency, call 911 or go to the nearest emergency department.