When something feels wrong, the first question is not always what is causing it. It is where to go. Here is a practical breakdown.
Start with telehealth for
- Cold and flu symptoms
- Seasonal allergies
- Minor rashes and skin concerns
- Prescription refills and medication questions
- Digestive concerns that are not severe
- Sleep and stress support
- Follow-up questions about an existing condition
- General health advice and care navigation
Cost: $29/month includes one visit. Extra visits $20. Connect in about 10 minutes.
Go to urgent care for
- Symptoms that need a physical exam
- Minor injuries requiring stitches or wound care
- Symptoms needing immediate lab tests or imaging
- Ear pain or suspected infections needing close examination
- Sprains or possible fractures
Cost: $200-$450 self-pay. Expect to wait 1-2 hours.
Go to the ER (or call 911) for
- Chest pain or difficulty breathing
- Signs of stroke (face drooping, arm weakness, speech difficulty)
- Severe bleeding
- Loss of consciousness
- Severe allergic reactions
- Suicidal thoughts or immediate danger
Cost: $1,000+. Do not hesitate. Go.
The advantage of starting with video
A video visit can resolve the concern entirely. If your provider determines you need urgent care or the ER, you leave the call knowing exactly where to go and why. No guessing. No unnecessary trip. No $300 bill for something that could have been a 10-minute conversation.
Sign up online and connect with a provider in about 10 minutes Monday through Friday, 9 AM to 6 PM Eastern.
Before you start
Have your current medications and relevant history nearby. If you are helping a family member, let them decide who should be in the conversation. If you may be having a medical emergency, call 911 or go to the nearest emergency department.