Mental health is health. Stress, sleep problems, and anxiety are among the most common reasons people start a video visit. Here is what telehealth can and cannot do.
What a provider can discuss by video
- Sleep difficulties and general sleep hygiene guidance
- Stress management strategies and education
- Anxiety symptoms and whether they warrant further evaluation
- Whether a referral to a therapist or psychiatrist is appropriate
- General mental health check-ins and navigation
What a video visit is not
A Medcare video visit is not therapy. It is not a substitute for ongoing mental health treatment with a licensed therapist or psychiatrist. If you need regular counseling, your provider can refer you to the right resource.
When to seek immediate help
If you are having thoughts of self-harm, call 988 (the Suicide and Crisis Lifeline) or 911 immediately. Do not wait for a video visit. If you are in immediate danger, go to the nearest emergency department.
The value of a first conversation
Many people struggle with stress or sleep for months without talking to anyone because therapy feels like a big step. A 10-minute video visit is a low-barrier way to start. Your provider can listen, offer initial guidance, and point you toward the right next step, whether that is a referral, a self-care plan, or something else.
Sign up online and connect with a provider in about 10 minutes Monday through Friday, 9 AM to 6 PM Eastern.
Before you start
Have your current medications and relevant history nearby. If you are helping a family member, let them decide who should be in the conversation. If you may be having a medical emergency, call 911 or go to the nearest emergency department.