If you live with a chronic condition, you already have a relationship with a primary care provider or specialist. Telehealth is not here to replace that. It is a tool for the gaps in between.
What telehealth can do for chronic conditions
- Check in on medication side effects between regular appointments
- Review whether a current dose still seems right
- Discuss new symptoms and whether they warrant an in-person visit
- Send a refill when appropriate so you do not run out
- Answer questions that do not justify a $300 urgent care trip
What telehealth cannot do
A video provider cannot adjust complex medication regimens that require lab monitoring, perform a physical exam, or replace the ongoing relationship you have with your specialist. If your chronic condition requires hands-on management, your video provider will direct you back to your primary team.
The practical scenario
You have a condition that is generally well-managed. You see your specialist twice a year. Between visits, you occasionally have a question. Is this side effect normal? Should I adjust anything? Can I get this refill renewed? Instead of waiting three weeks for an appointment or paying $300 at urgent care, you start a $29 video visit and get an answer in 10 minutes.
Always tell your video provider about your chronic conditions
When you start a visit, share your full medication list and condition history. This helps the provider give you safe, relevant guidance and avoid recommending anything that conflicts with your existing treatment.
Sign up online and connect with a provider in about 10 minutes Monday through Friday, 9 AM to 6 PM Eastern.
Before you start
Have your current medications and relevant history nearby. If you are helping a family member, let them decide who should be in the conversation. If you may be having a medical emergency, call 911 or go to the nearest emergency department.