How a Video Visit Works: Start to Finish

If you have never done a video visit before, it is simpler than you might think. Here is what happens from start to finish.

Step 1: Sign up

Choose Individual ($29/month) or Family ($49/month). Enter your information, set up your payment, and you are a member. It takes about three minutes.

Step 2: Start a visit

When you need care, log in and start a visit. You will share basic information about what is going on. This is not a form that replaces the provider. It just gives them context before they join.

Step 3: Connect by video

A licensed provider joins the video call. You talk. They ask questions. They look at visible symptoms if relevant. It is a real conversation, not a checklist. Target connection time is about 10 minutes during business hours.

Step 4: Get a plan

Your provider tells you what they recommend. This might include:

• Self-care guidance
• A prescription sent to your pharmacy
• Over-the-counter suggestions
• A recommendation for in-person care or testing
• A referral to a specialist
• Follow-up instructions

Step 5: After the visit

If a prescription was sent, it goes to the pharmacy you chose. Pick it up like any other prescription. If you need a follow-up, schedule another visit. Included visits refresh each month.

Before you start

Have your current medications and relevant history nearby. If you are helping a family member, let them decide who should be in the conversation. If you may be having a medical emergency, call 911 or go to the nearest emergency department.