The worst part of getting sick is not the symptoms. It is the waiting. You call the doctor. They are booked for two weeks. You go to urgent care. You sit for an hour next to five other sick people. You drive there, you drive to the pharmacy, you drive home. Half your day is gone.
What 10 minutes looks like
You start a visit from your phone or computer. A real, licensed provider joins by video. You talk about what is going on. They ask questions, review your history, and tell you what they recommend. If a prescription is appropriate, they send it to your pharmacy while you are still on the call.
It is a real visit, not a text chat
Some telehealth services are text-only. You type your symptoms into a form, an AI triages you, and you get a message back. That is not healthcare. It is a quiz. Medcare is a live video conversation with a human provider who can see you, hear you, and use clinical judgment.
When 10 minutes might be longer
Connection time varies based on provider availability, patient volume, and how many people are waiting. During peak hours it might take a bit longer. But the target is 10 minutes, Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Most of the time, that is exactly what you get.
Sign up online and connect with a provider in about 10 minutes Monday through Friday, 9 AM to 6 PM Eastern.
Before you start
Have your current medications and relevant history nearby. If you are helping a family member, let them decide who should be in the conversation. If you may be having a medical emergency, call 911 or go to the nearest emergency department.