Running out of a current prescription is one of the most common reasons people book a telehealth visit. Here is how the process works and what to expect.
When a refill is straightforward
If you have an established medication that is working well, a provider may be able to send a refill to your pharmacy after a brief video review. They will confirm your current dosage, check for any side effects, and verify that the medication is still appropriate.
When a refill is not automatic
Some medications require more frequent in-person monitoring. Your provider may ask you to schedule laboratory testing, check your blood pressure in person, or come in for a physical evaluation before refilling certain prescriptions.
Have your pharmacy ready
During the visit, have your pharmacy name and location available. If your provider decides a refill is appropriate, they can send the prescription electronically while you are still on the call.
Controlled substances
Controlled medications generally cannot be refilled through a routine telehealth visit. Federal and state laws impose specific requirements for these prescriptions. Your provider will explain what is needed.
Your provider confirms the medication is still the right choice before sending it to your pharmacy.
Before you start
Have your current medications and relevant history nearby. If you are helping a family member, let them decide who should be in the conversation. If you may be having a medical emergency, call 911 or go to the nearest emergency department.